Privacy Policy

Last Updated: December 2024

1. Introduction

Fluxenon ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (fluxenon.com) and participate in our courses and services.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Fluxenon services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Registration Information: When you enroll in a course, we collect your name, email address, phone number, mailing address, and payment information.
• Course Data: Assignment submissions, quiz results, project work, and course progress information.
• Communication: Messages you send us through contact forms, emails, or support channels.
• Forum & Discussion: Posts and comments you make in course forums or community spaces.

2.2 Information Collected Automatically

• Cookies & Tracking: We use cookies and similar technologies to track website usage, preferences, and login information.
• Analytics: Website analytics data including pages visited, time spent, clicks, and referral sources.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Log Data: Server logs containing access times, pages visited, and error information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing course enrollments and managing your account
• Delivering course materials, instructions, and educational content
• Assessing your performance and providing feedback
• Issuing certificates and credentials
• Processing payments and managing billing
• Communicating with you about courses, updates, and services
• Providing customer support and responding to inquiries
• Improving our website, courses, and services
• Preventing fraud and ensuring security
• Complying with legal obligations and regulations
• Marketing and promotional communications (with your consent)

4. Sharing Your Information

4.1 We do NOT sell your personal information

Fluxenon does not sell, trade, or rent personal information to third parties for their marketing purposes.

4.2 When We May Share Information

We may share your information in the following circumstances:

• Service Providers: With vendors who assist in course delivery, payment processing, and platform maintenance (under confidentiality agreements).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with merger, acquisition, or sale of assets.
• Job Placement: With your consent, to partner employers for job placement support.
• Course Analytics: Aggregated, anonymized data to improve course content and delivery.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted over the internet
• Secure password hashing and storage practices
• Regular security audits and vulnerability assessments
• Limited access to personal information by authorized personnel
• Firewalls and intrusion detection systems
• Regular data backups and disaster recovery procedures

6. Your Privacy Rights

6.1 Access & Correction

You have the right to access your personal information and request corrections to any inaccurate data. Contact us at privacy@fluxenon.com to request access to your information.

6.2 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will honor deletion requests unless we need to retain data for legal, security, or legitimate business purposes.

6.3 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your preferences in your account settings.

6.4 Thailand's PDPA Compliance

Fluxenon complies with Thailand's Personal Data Protection Act (PDPA). You have rights regarding your personal data including access, correction, deletion, and data portability, where applicable under PDPA regulations.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for site functionality and security.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Track usage to improve our services.
• Marketing Cookies: Used for targeted advertising (requires consent).

You can control cookies through your browser settings. Disabling cookies may affect site functionality. Learn more about our cookie policy on our Cookie Policy page.

8. Children's Privacy

Fluxenon services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will delete such information promptly.

9. Data Retention

We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Specific retention periods:

• Course Data: Retained for 5 years after course completion for credential verification.
• Payment Information: Retained per payment processor requirements (typically 7 years for audit compliance).
• Marketing Data: Retained until you unsubscribe or request deletion.
• Inactive Accounts: May be deleted after 2 years of inactivity unless requested otherwise.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

11. International Data Transfers

If you are located outside Thailand, please note that your information may be transferred to, stored in, and processed in Thailand. By using Fluxenon services, you consent to the transfer of your information to countries that may not have the same data protection laws as your country of origin.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Disclaimer

This Privacy Policy is provided for informational purposes. While we strive to be accurate, we make no warranties or representations regarding the completeness or accuracy of this document. This policy does not create any legal obligations beyond what is required by applicable law.